Host Ira Glass talks about the surprising way apologies tend to play out in couples when one person has cheated on the other, based on stories his mother, Dr. Shirley Glass, told in her book Not Just Friends.
And contributing editor Sarah Vowell tells us about the time she couldn't stop apologizing. (4 minutes)
Tapes from The Apology Line, a phone line connected to an answering machine where people leave anonymous apologies—but not to the people they actually hurt.
Also, an interview with "Mrs. Apology," a.k.a. Marissa Bridge. (10 minutes)
Until recently, most insurance companies didn't want doctors to apologize to patients they'd harmed, for fear it could be used against them in lawsuits. Now, though, there's a new movement encouraging doctors to 'fess up and say sorry. There are even how-to manuals and instructional videos. The problem is, though, that some doctors just can't seem to get the words out. Starlee Kine reports. (17 minutes)