Note: The internet version of this episode contains un-beeped curse words. BEEPED VERSION.
Reporter Katie Mingle wonders why the 211 hotline in the San Francisco Bay Area for people experiencing homelessness so often turns out to be a dead end for them. She learns that part of the issue is that callers have to give a very specific answer to one question. (16 minutes)
This story is a version of the second episode of According to Need, a 99% Invisible podcast.