We meet Russell, 19, the best mobile phone salesman in the mall — and possibly anywhere. His talent for sales is matched only by those of his girlfriend, Chandler, 18, a waitress.
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Yes, some stores are going out of business in the Cool Springs Galleria, but it's just two stores. We talk to staff at one store that’s closing down, and at another, in the food court, where business is great.
A tale of two Santas. There's Tim Conaghan, a full-time professional Santa with a big belly and a real flowing white beard.
In a part of the mall no shoppers ever see, there's a snug, dark little room with 43 TV screens, one for each of the cameras in the hallways and parking lots, the roof and the loading dock. We hang out with the security people who work in there, seeing what they see.
A bad apple, at least at work, can spoil the whole barrel. And there's research to prove it.
Host Ira Glass talks with a veteran Human Resources administrator about what it's like to fire people, and why it helps if you don't actually use the word "fire." (7 minutes)
We hear from New York City school teachers about a secret room in the New York City Board of Education building. Teachers are told to report there, and when they arrive, they find out they're under investigation for something.
Host Ira Glass spends time in perhaps the toughest room on earth, the editorial meeting at the satirical newspaper, The Onion, where there's one laugh for every 100 jokes.