This American Life producer Sarah Koenig checks out competing sales techniques at a Chevy dealership on the south side of Chicago. It turns out the number two salesman thinks he's number one, and the number one salesman...is a grandmother, Yvonne Hawk.
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They are ordinary people who go undercover in coffee shops and chain stores, spying for The Man. This American Life producer Lisa Pollak reports.
When you're in school, you're supposed to be a Renaissance person — do art, literature, sports, music—and be enthusiastic about it all. You get graded for effort.
Jonathan Goldstein with a story of the kind of preferential treatment we all dream of, where waiters routinely bring us extra appetizers on the house, delivery men throw a little something special into our take-out orders, and deli owners regularly comp us free pickles and chips. He talks with his friend Howard, who lives this dream, about all the work that went into making it a reality.
A man tries to unload a piece of junk he bought by selling it on eBay...not by concealing its many terrible properties...but by bragging about them. Which gets results.